Question 1

How do I know a doctor on DAWINI is real?

Accepted Answer

Every physician completes a two-step verification — identity documents, then medical license review — before they can consult. Their verified status is visible on every profile.

Question 2

Do I need a card to pay?

Accepted Answer

No. DAWINI supports both cash and digital payments. Pick what works for you when booking.

Question 3

What if my internet is slow?

Accepted Answer

The platform is engineered for low-bandwidth conditions. Chat consultations work on patchy connections, and the mobile app caches your records for offline reading.

Question 4

Are my medical records safe?

Accepted Answer

Yes. Files are encrypted at rest and in transit, access is signed-URL gated, and every read is recorded in our audit log.

Question 5

Which languages are supported?

Accepted Answer

DAWINI works in Arabic, French and English. You can filter doctors by the language they consult in.

Question 6

How long does verification take?

Accepted Answer

Most applications clear our two-step KYC within a few business days. We post status updates inside your dashboard at every stage.

Question 7

What compensation models are available?

Accepted Answer

Per-consultation revenue share, fixed monthly salary, or a hybrid. You choose at onboarding and can switch later with admin approval.

Question 8

Can I control my schedule?

Accepted Answer

Yes. You define weekly availability slots and can pause new requests with one click.

Question 9

What devices are supported?

Accepted Answer

Any modern browser for video consultations, plus the DAWINI mobile app for chat and triage on the go.

Question 10

Does DAWINI offer enterprise integrations?

Accepted Answer

We work with clinics and health organizations to provision verified doctor cohorts and route consultations into their workflows. Reach out at hello@dawini.health.

Question 11

Where is the platform hosted?

Accepted Answer

DAWINI runs on infrastructure that meets healthcare data residency expectations for the Algerian market. Specifics are available under NDA.

Question 12

What audit guarantees do you provide?

Accepted Answer

100% of doctor actions are recorded in an append-only audit chain. Records are queryable and exportable for compliance review.

Help & support

Questions we hear most.